Privacy Policy
Effective Date: February 1, 2026 | SMS disclosures updated September 11, 2026 · Courtesy Car Service LLC
1. Introduction
Courtesy Car Service LLC (“we,” “us,” or “our”) operates the website courtesycarservice.info and provides ground transportation services throughout Pasco County and Hernando County, Florida. This Privacy Policy describes how we collect, use, and protect personal information you share with us when you request a ride, contact us, or opt in to receive text messages.
2. Information We Collect
When you book a ride or contact us, we may collect:
- Full name
- Mobile phone number
- SMS consent scope, method, timestamps and supporting consent records
- Email address (optional)
- Pickup and drop-off addresses
- Pickup date and time
- Passenger count and ride preferences
- Accessibility needs and special instructions you choose to share
3. How We Use Your Information
We use your information only to:
- Confirm, dispatch, and complete your ride
- Communicate with you by phone, email, or SMS about your booking
- Provide receipts, ride updates, and support
- Send transportation promotions only when you separately consent to promotional SMS
- Maintain consent choices, evidence and suppression records
- Comply with legal and regulatory obligations
4. SMS / Text Messaging Consent
Courtesy Car Service LLC sends SMS from 1-866-466-7507 to U.S. mobile numbers. Ride-update consent covers quotes, booking confirmations, pickup reminders, driver arrival/en-route notices, trip completion and customer support. Separately, optional promotional consent covers recurring transportation offers and invitations to book again. Messages may be sent using automated technology. Message frequency varies; message and data rates may apply.
Each message type requires its own affirmative choice. Providing a phone number, booking a ride, accepting general terms or installing an app does not by itself authorize promotional texts. Both choices are optional and are not a condition of purchase or transportation. Our standardized staff process records ride-update consent after a clear verbal agreement; promotional consent is documented using the separately selected and signed promotional choice on our consent form.
Reply STOP to unsubscribe. For help, reply HELP, call 1-866-466-7507 or email bookmyride@courtesycarservice.info. You may also withdraw consent by contacting dispatch. We record the scope, method, date/time and evidence of consent and respect opt-outs. An administrative checkbox records an actual customer choice; it is not a substitute for that choice and does not override a STOP suppression.
View or print the blank SMS consent form and staff script. Complete the form and return it directly to Courtesy staff; this PDF does not submit or store information online. This standardized form is effective September 11, 2026 and does not retroactively create consent.
- Message frequency varies based on your booking activity.
- Message and data rates may apply.
- Reply STOP to any message to unsubscribe.
- Reply HELP for help, or call 1-866-466-7507.
- Consent is not a condition of purchase or service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes. Service providers may process this information solely to deliver messages and honor consent choices.
5. Information Sharing
We do not sell, rent, or trade your personal information. We share information with our dispatch team, assigned driver and service providers such as our SMS delivery provider only as needed to deliver services and messages, or when required by law. Mobile phone numbers and SMS opt-in data are never shared with third parties for marketing.
6. Data Retention & Security
Booking records are retained for the period required to provide our service and to comply with tax, insurance, and regulatory requirements. We use reasonable administrative and technical safeguards to protect your information.
7. Your Choices
You may request access, correction, or deletion of your personal information at any time, or withdraw SMS consent by replying STOP or by contacting dispatch directly.
8. Courtesy App Account & Data Deletion
Courtesy customer-app users may request deletion from the Account & Privacy section after signing in. If you cannot access the app, email bookmyride@courtesycarservice.info with the subject “Courtesy App Account Deletion Request” and the email address and phone number on the account. The in-app action creates a pending deletion request for review; it does not delete or automatically hide the customer profile. The account is signed out and online booking is paused while the request is pending, but the profile remains visible to authorized staff. The original request begins a mandatory 30-calendar-day change-of-mind hold. During that hold, the customer may withdraw the request from the confirmation shown after submission or may contact Courtesy by email or at 1-866-466-7507. Withdrawal keeps the profile and restores its prior account status. An authorized Courtesy reviewer may approve the request or reject it and restore account access, but approval does not shorten the hold. An approved request becomes eligible for finalization only after the full 30-calendar-day hold ends. Courtesy will complete an authorized finalization no later than 30 calendar days after eligibility. Reaching that date never deletes anything automatically—an Owner or Admin with finalization permission must deliberately finalize an approved case. On finalization, account credentials, profile contact details, saved places, preferences, and other account data that is not needed for a retained record are removed or de-identified. Ride and transaction records, payment-reconciliation identifiers, signed consent records, and safety, dispute, fraud-prevention, tax, accounting, insurance, or regulatory records may be retained only for the applicable legal, accounting, insurance, claim, chargeback, or legal-hold period. Courtesy will separately confirm approval, rejection, or completion as applicable.
9. Sponsored Offers and Advertising
The Courtesy customer app may show clearly labeled offers from businesses that sponsor Courtesy directly.
- We may record aggregate offer impressions and clicks so we can report overall campaign performance. These counts are not used to provide sponsors with a customer identity.
- We do not share ride details, pickup or drop-off locations, location history, payment or card information, account credentials, or customer profile details with sponsors or advertisers.
- Sponsored links may open a sponsor's website, which is governed by that sponsor's own privacy policy.
- Google AdMob and other third-party ad networks are disabled. They will not be enabled unless this policy is updated and any separate disclosure and consent controls required by law and platform rules are provided first.
10. Contact Us
Courtesy Car Service LLC
Phone: 1-866-466-7507
Email: bookmyride@courtesycarservice.info
Website: courtesycarservice.info
Service Area: Pasco County · Hernando County, Florida